Best Practices for Small Business Onboarding

Businesses need to be serious about using best practices when it comes to onboarding new employees. Onboarding is a crucial part of the employee's experience with your company; first impressions matter. The onboarding process can become a constant strain if new employees aren't correctly integrated into office culture.  

A new employee typically quits within the first six months, and small businesses can't afford high turnover rates. Being intentional with the onboarding process will help with employee retention and engagement. The onboarding program for new employees should be built to help them succeed and feel at home at the office. Below are steps to include when onboarding a new employee. 

Be Proactive

New employees are potentially the future of your business. They bring coming fresh ideas, a positive mindset, and motivation to work. Their onboarding experience is their first impression of your company and will be setting them up for success. Ways to prepare for the first day include: 

  • Keeping them up to date with what is happening in the office before their arrival 
  • Emailing them a first-day schedule, including parking maps  
  • Creating an office space for them 
  • Logins to software programs they may need  

Showing new hires the way of the business will help them move forward from the first couple of days with excitement and enthusiasm of what they might accomplish in their new role.

Company Culture

Introduce a potential new hire to the team before an offer letter; this way, they can see the dynamic of the group as well as see a small glimpse of what office culture is like. An introduction to company culture will give new employees an idea of what your company does and what you're working to achieve.  

Including new employees in various activities will build their engagement and help them be more equipped to contributing to the company. Activities can include:  

  • Being invited to client meetings to be familiarized with the work, they will be doing 
  • Being invited to team meetings to get to know the dynamic and find a place for themselves 
  • Being included in conversations about clients or day-to-day operations to keep the company values aligned

Automate Your Onboarding

IT programs can also help the onboarding process by providing computer/software setup and password setup services. If you are outsourcing IT, look for a company that communicates directly with the new hire on day one by walking them through device setup and password management. IT companies that go above and beyond will set up devices, automate the onboarding workflow, and help clear past employee's access for security purposes. When putting into place automation that runs a new employee through a smooth setup process, you have less to think about as a business owner, saving time and money. 

Not only does automating the onboarding process allow the new hire to get to work faster, but it also eases their acclamation into the office and requires fewer resources. This process gives employees more confidence when starting a new job and will help them feel more committed to the company. 

Helping new hires feel at home by setting them up for success will effectively retain a talented employee.

The Practice Run

After completing onboarding, see how your new employee interacts with clients and co-workers. Let them work on their daily tasks to see if they succeed by themselves before jumping in to help. If they succeed and show excitement and enthusiasm throughout the day, you did your job in creating a successful onboarding program.  

Onboarding is a critical factor in retaining employees, and your company needs to be prepared for new hires to help them to feel at home and confident about their decision. Creating a seamless transition into your company will help your business and employees. Retaining employees will save you money and keep the current talent within your company.

Want to streamline your onboarding process? Contact 32Waves today.